GENERAL TERMS AND CONDITIONS OF SALE CABIN CHARTERS

Last update - 22 of July 2025

YACHT WITH US INTERNATIONAL LIMITED (further YACHT WITH US) is a travel agency registered in the Companies House under the number 16638800 acting as an intermediary between the Client and partner cruise organisers. YACHT WITH US should not be confused with its partner cruise organisers who retain their own responsibility towards the Client.

For all provisions not specifically provided for in these general terms and conditions of sale, the Client should refer to the general and specific terms and conditions of sale of the cruise organiser which apply and which are binding on the Client both within the framework of his or her relationship with the cruise organiser and with YACHT WITH US.

All of the cruise organiser's general and specific terms and conditions of sale are accordingly of a contractual nature as between YACHT WITH US and the Client. In the event of any contradiction between these general terms and conditions of sale and the general and specific terms and conditions of sale of the cruise organiser, these terms and conditions will prevail with regard to the relationship between the Client and YACHT WITH US. The general and specific terms and conditions of sale of the cruise organiser will, however, be the only ones binding on the Client in his or her relationship with the cruise organiser.

It is therefore essential to read both these general terms and conditions of sale and the general terms and conditions of sale of the cruise organiser which will also have contractual force between the company YACHT WITH US and its clients and can therefore be enforced by YACHT WITH US against its clients.

The terms and conditions specific to YACHT WITH US are accordingly as follows.

Article 1: Services provided by YACHT WITH US
1.1. YACHT WITH US acts as an intermediary between the Client and the cruise organiser. It cannot under any circumstances be held liable for actions, commitments, negligence, non-performance, loss or damage relating specifically to the relationship between the Client and the cruise organiser.

1.2. The prior information is provided in conjunction with the presentations and documents available on the YACHT WITH US website, the quotation, the proposal and the documents sent by the cruise organiser. However, it is specified that the photos, images, services and activities presented on the websites and documents of YACHT WITH US and the cruise organisers are provided for information purposes only.

The photos and images presented are intended in particular to give a description of the cruises concerned and will not necessarily correspond to the service that the Client books and receives.

Article 2: Ability to travel
The Client warrants that he or she is fully fit to undertake the trip he or she has selected, it being expressly specified that both YACHT WITH US and the cruise organiser may refuse the registration, departure or continuation of the trip of any person appearing to be unfit for the trip concerned. The Client will accordingly be unable to claim any reimbursement or compensation.

If, for any reason, a Client's state of health is likely to affect his or her ability to travel, he or she must inform YACHT WITH US and obtain a medical certificate from his or her treating physician confirming ability to undertake the trip without risk.

Pregnant women must check with their doctor about their fitness to travel and request a medical certificate confirming such fitness in order, if requested, to be able to present it to the cruise organiser (it being specified that women in an advanced stage of pregnancy (24 weeks of pregnancy and beyond) will not be accepted on board aircraft and boats).

Children under one year old are not accepted on cruises except in a few special cases. If you wish to travel with a child under one year old, please let us know so that we can advise you regarding the possible options. Some cruises refuse children over one year old. You therefore need to enquire prior to every reservation with YACHT WITH US.

Article 3: Placing and validating an order
3.1. To place an order, you will need to apply and to identify yourself beforehand either by email or telephone, or via our online quotation application system. Following each complete application, YACHT WITH US will send you a quotation.

3.2. If you let us know that you agree to this quotation, we will send you a reservation contract by email that you must complete. After having read and accepted the general terms and conditions of sale, you will be able to accept the cruise purchase contract.

3.3. The order will only be definitively registered on the final approval. This last “Click” is equivalent to an electronic signature and includes the following information:

Purchaser’s surname
First name
Address
Delivery address (if different)
E-mail
Telephone

Order confirmation:

- price, which will YACHT WITH US will reconfirm to the purchaser before payment of the balance.
- payment method (bank card/bank transfer)
- Card number
- Expiry date

The Service Fees also termed by the shipowners Tips / Trip Package / Tourist Taxes / Hotel Service Fees, are not included in the package and must be paid, in addition, by each traveller at the start or end of the cruise. If you would like to know the exact amount of these fees for the cruise booked, please ask us.

3.4 As soon as the order is registered, YACHT WITH US will send you an order confirmation email. By keeping this email and printing it, you will have proof of your order.

3.5. Normally, all cruises offered are available. However, if exceptionally your order proves impossible to process due to the non-availability of place(s) on the chosen cruise, we will contact you immediately (average time of 48 hours) to make you an alternative offer. If this is not satisfactory to you, we will immediately refund your purchase. We also retain the option of allocating to the Client a cabin other than that specified in the order, provided that the new one is in the same price category as the one initially ordered.

3.6. The statutory provisions relating to distance selling according to the current legislation the right of cancellation is not applicable to tourist services . You will therefore have no right of cancellation for any service order placed with YACHT WITH US.  

Article 4: Prices

4.1. It is possible that you may not pay the same price as someone else benefiting from the same service during the same period. Other passengers sailing with you during the stay may have paid a higher or lower rate than yours for the same service, depending on supply and demand conditions at the time of their booking. This can result from several factors that vary over time, including:

- temporary promotions offered by YACHT WITH US partners
- the ease with which the partner can market the stays, which may lead to price adjustments upwards or downwards
- boat occupancy: with some partners, the price of the first cabin booked on a given cruise is higher than the following ones, to ensure departure regardless of whether the subsequent cabins are rented.

Published prices are for indicative purposes only, with only the contractual price mentioned during the booking process being definitive. Prices are established based on the costs of goods and services integrated into cruises, including fuel prices. However, in accordance with the law, up to 20 days before the departure date, adjustments to the price may be necessary, upwards or downwards, mainly due to fluctuations in fuel prices, various taxes, or the exchange rate with the country concerned. These adjustments do not entitle you to cancel or terminate the contract without charges on your part.

In the event that one or more travelers registered under the same booking cancel their participation in the trip, the trip may be maintained for the other travelers, provided that they pay any additional costs for services that would have had to be modified due to the cancellation of the other travelers before departure. If the remaining travelers refuse to pay this adjustment, it will be considered as a cancellation on their part, and the provisions set out in Article 4 will apply.

4.2. The price paid also can include convenience fees for credit card payment, which amount 3% from the total amount to be paid by the Client.

Article 5: Payment
5.1. Our site allows you to enquire the quote and pay for your trip by bank transfer or online by providing your bank details in a confidential and secure manner, when you order via our payment system.
Depending on the partner's general terms and conditions, which will be provided when sending the quotation, the Client will be required to pay 30% or 50% of the total price of the trip.
The balance of the trip price will be due, depending on the partner's requirements, between 60 and 90 days prior to the actual embarkation date.

5.2. Card payments can be made with Visa and MasterCard bank cards. Your account will then be debited in favour of YACHT WITH US. Non-UK cardholders who pay on this site may be liable for cross-border fees levied by their card issuing company.

5.3. YACHT WITH US uses a secure SSL payment system. The SSL security server ensures the reliability of payments by encrypting all the personal data which is essential for us to process your order (names, addresses, emails, bank details) at the time of data entry. When transferring via the Internet, it is thus impossible to read your bank details.
In addition, the secure payment protocol that we use guarantees secure payments and provides an effective tool for combating fraud by setting up filters and alerts. 

Payments from our website are fully PCI DSS compliant, which is the highest information security standard for companies accepting credit card payments. In addition to this, you can expect the following security measures from the payment gateway:

• HTTPS and TLS data encryption to ensure a secure checkout

• Fraud attack detection with Wix’s AI and rule-based risk system, as well as a payout process that helps to monitor transactions

• 3D Secure 2 authentication – for EU card payments.

5.4. Finally, we accept bank transfers. Any bank charges that may result are to be borne by the Client. Our bank details will be provided via email together with the quote.

5.5. Payments by cheque are not accepted without the prior written approval of YACHT WITH US.

5.7. Payments made by the Client will only be considered final after actual collection by YACHT WITH US of the sums due.

5.8. If payment of the price of the trip is not received within the time limits referred to above, YACHT WITH US will not be required to provide the trip. The trip will be deemed to be cancelled by the Client. The cancellation penalties provided for below will then be applied; the date used to determine the amount of these penalties will be the date on which YACHT WITH US sends the letter notifying the Client of the effective cancellation of the Rental due to the delay in payment. The Client will pay the penalties imposed on him or her without delay.

Termination costs due by reason of Client’s default:

- 60 days or more before departure: the reservation deposit equal to 40% or 50% of the cost of the trip,
- Less than 60 days before departure: 100% of the price of the trip

If the situation is remedied, which however can only be subject to the express agreement of YACHT WITH US, a penalty equal to three times the statutory interest rate must be paid by the Client for the entire duration of the payment delay of the amount remaining due.

Article 6: Cancellation

6.1. All ship-owner cruise organisers reserve the right to cancel a cruise if the minimum number of participants is not reached; the Client may in this event accept a substitute cruise or reimbursement of the sums paid but will be unable to claim any compensation.

With regard to the terms and conditions relating to each cruise regarding timetables, itineraries, amendments, registrations and cancellation terms, the Client must refer to the terms and conditions of sale specific to the organiser of the cruise concerned.

Where applicable, amendment or cancellation fees may be requested. They will be at least equal to those fixed by the technical organiser or the carrier, YACHT WITH US being able to apply its own costs in addition (see Article 6).

6.2. The period for which the cruise contract is entered into may only be changed with the agreement of the partner and insofar as is possible and in in accordance with the terms set out in Article 6.3.iii.

6.3. Failure to meet one of the payment deadlines, failure to comply with commitments made under these general terms and conditions or breach of the cruise contract by the Client for any reason whatsoever will result in termination of the contract. The deposits and the balance will be forfeit to YACHT WITH US as follows:
i. • In the event of termination attributable to the Client, occurring more than 60 days before the date of departure:
1) the reservation deposit, of 30% to 50% of the price of the trip including any extras to be paid upon reservation (refer to the contract signed), will be forfeit to YACHT WITH US or due in the event that it is not yet paid.

ii. • In the event of termination attributable to the Client occurring less than 60 days before the date of departure: 100% of the price of the trip.

iii. • Any amendment to the reservation requested by the Client after registration of the reservation, such as a change of dates of stay, port of embarkation or disembarkation, or a change of name, subject to acceptance by the partner, will be billed at €90 in addition to all additional costs generated by such amendment. Additions or deletions of paid extras are subject to an additional charge of €50.

iv • Amendments can either be notified by the Client by email or telephone but must always confirmed by YACHT WITH US by email. An amendment without written confirmation by YACHT WITH US may be deemed null and void. You must look at the reservation form to check whether the amendments have been taken into account.

v • Furthermore, any contract amendment resulting in an increase in the total cost of the reservation will be subject to immediate payment. The amendment will only take effect once the additional payment is received.

vi • The administration fees referred to in Article 4 of these general terms and conditions, together with the insurance premiums, will be fully forfeit to YACHT WITH US in the event of cancellation regardless of the cancellation date.

6.4. To cover the risks mentioned in Article 6.3 i, the Client may take out cancellation insurance, for his or her benefit and at his or her own expense. 

6.5. Reservation cancellations by the Client must be sent to YACHT WITH US via email. Any cancellation is final.

6.6. Any payment which is incomplete, ineffective, irregular or fraudulent for a reason not attributable to YACHT WITH US (postal delay, bank card limit, rejected payment transfer, etc.) will result in the cancellation of the order at the customer's expense under the terms referred to in Article 6.3, without prejudice to any civil or criminal action against the customer.

6.7. Cancellation of the means of transport that you have planned and taken on your own initiative to get to the pick-up location for the trip or cruise cannot under any circumstances be invoked against YACHT WITH US in order to request a cancellation of your reservation, a voucher, a postponement or a refund. Arranging transport to the cruise or travel pick-up location is your sole responsibility. Force majeure cannot be invoked in this regard as long as it is legally authorised and possible to go to on site.  

The client will, if applicable, be solely responsible for informing the insurance company in the event of taking out cancellation insurance. Please note, however: in the event of cancellation by one or more persons who have reserved a shared room, the remaining customers will have to pay any supplement corresponding to the size of their room following cancellation.

Likewise, any insurance premiums, fees, port and airport taxes and visa fees will only be subject to the actual reimbursement of these sums to YACHT WITH US by the persons receiving them.

In accordance with the current legislation the seven-day withdrawal period for cancelling a reservation is not applicable to the provision of accommodation, transport, catering or leisure activities to be provided on a specific date.

Article 7: Formalities

Clients must possess the necessary documents depending on their destination: a passport (sometimes machine-readable depending on the destination), a national identity card (valid for the entire duration of the trip and in some cases several months after), a visa, parental authorization, a medical certificate, or a vaccination record, if applicable.
These requirements can be consulted via the respective government’s official websites.

Minors traveling without their parents must also hold an authorization to leave the country.

The responsibility for obtaining these documents and covering related costs rests solely with the Client, who must ensure full compliance with the administrative requirements of each visited country, including stopovers. In case of failure to obtain or forgetfulness of these documents, YACHT WITH US disclaims any responsibility and will not provide any refunds, including for additional costs incurred due to such omissions.

Depending on the destination, vaccinations may also be mandatory or recommended. It is the Client’s responsibility to consult their healthcare provider regarding these vaccinations and to comply accordingly.

It is the Client’s sole responsibility to ensure, before the start of their journey, full compliance with all applicable local regulations, including entry, stay, and transit formalities, as well as medical and health-related obligations or recommendations. This includes verifying and complying with the requirements of each visited country, including stopovers, which often require specific documents. Travelers should pay special attention to transit conditions, as they may include different requirements from the final destination country.

Any trip cancellation due to failure to meet these requirements will result in cancellation costs and fees that will be borne solely by the Client.

Client's Responsibility:
- The Client is responsible for obtaining information about the administrative, health, and medical requirements of each destination covered by the trip, including stopovers.
- The Client must personally complete all necessary procedures to obtain the required documents for each country. This includes, but is not limited to, visas, entry authorizations, and proof of vaccination.
- YACHT WITH US disclaims any liability in case of refusal of entry or stay in a country due to missing or non-compliant documents.

The formalities mentioned on our website or in our quotes are provided for informational purposes only. Clients must verify this information with the competent authorities to avoid any misunderstandings. Clients must obtain information from the relevant authorities in their home country and the countries they plan to visit.

Article 8: Air travel

 

YACHT WITH US can recommend our partners to book your flights.

Article 9: Luggage

The Client remains fully responsible for his or her luggage and all of his or her personal belongings during his or her trip. In the event of loss or theft, the Client alone must manage the formalities relating to the declaration of losses and/or theft and, where applicable, the recovery of any belongings that may have been found.  

Article 10: Insurance
YACHT WITH US expressly advises the Client to take out comprehensive insurance and an assistance policy covering possible cancellation, repatriation, illness-related costs (including medical costs abroad), travel accidents, interruption of travel, loss or theft of luggage etc.

Article 11: Liability
YACHT WITH US reserves the right, in the interest of the customer, to make any appropriate amendment for the smooth running of the trip. In particular, YACHT WITH US’ liability cannot substitute for that of UK or foreign carriers providing the transportation or transfer of passengers and baggage. Under no circumstances may YACHT WITH US be held liable for cases of force majeure, strikes or faults of third parties unrelated to the provision of the services planned.  

Article 12: Personal Information:
12.1. The information collected is intended for the processing of your order by YACHT WITH US' services. Financial information is used only to bill and complete your reservation. The security of payments on the site is guaranteed by the WIX Secure protocol that we use, which guarantees payments in complete security and provides an effective tool for combating fraud by setting up filters and alerts.  In order to process your order, we share certain information with cruise operators. However, we only forward the information essential to the preparation of your travel plan. We do not trade Client files or confidential information.

12.2. In accordance with the data protection legislation you have the right to access and rectify information that concerns you, which you can exercise by contacting YACHT WITH US via the address info@yachtwithus.com. You can also, on legitimate grounds, object to the processing of data concerning you.

Article 13: Nullity of a provision of the general terms and conditions of sale
In the event that one or more of the provisions of these conditions are deemed null and void, they will be replaced by a provision of the closest financial and legal effect and the other provisions of the general terms and conditions of sale will remain in force.

Article 14: Changes to itineraries and timetables
YACHT WITH US cannot guarantee that the cruise organiser's boat will stop at each of the ports planned in the initial programme. Depending on external circumstances (weather conditions, situation in the ports concerned, etc.), it is possible that the Captain, in the interest of passengers, will change the route. YACHT WITH US cannot be held liable, the Client waiving YACHT WITH US' liability in this regard. 

Article 15: Complaints – Disputes – Applicable law
Any complaint addressed to YACHT WITH US must be sent by registered letter with acknowledgment of receipt to the address YACHT WITH US Suite 5557, Unit 3a, 34-35 Hatton Garden, Holborn, London, England, EC1N 8DX within a maximum of eight days after the customer returns from the cruise. After this deadline, complaints will be inadmissible.

In the event of a dispute, the parties expressly undertake to attempt to jointly reach an amicable solution. In default of reaching an amicable agreement, the parties undertake to submit their dispute to the courts located within the UK jurisdiction , any sale or contract entered into with YACHT WITH US being subject to UK/English law.